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Frequently Asked Questions. If you do not find a solution to your problem here, please contact us at philatinohelp@philatino.com

 

* How do I register on Philatino?

* How can I find a specific item?

* How do I bid?

* How do I know if I am winning an auction?

* How do I pay for my purchase?

* How can I change my contact details or account information?

 

Forgot your password? Click here.

 

* How do I register on Philatino?

Click on the "Register" tab in the main menu bar or on the box at top right of the page. You can also fill in the registration form here. Back to top

 

* How can I find a specific item?

Use our search engine. You can access it by clicking on the "Search" tab in the main menu bar, or clicking here. Choose the search parameters and click "Go". Back to top

 

* How do I bid?

In order to place a bid in any auction on Philatino, you must log in using your username and password.
Go to an auction's listing by clicking on the "See list" link, and then click "Bid" to place a bid for a specific lot. Follow the instructions that appear on the screen. You must only bid in whole numbers (without decimal points). Should you win, you are obligated to complete the purchase. Please review your bid (lot and price) before confirming it, because bids cannot be retracted (in order to learn more about the bidding process and how lots are awarded, click here).
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* How do I know if I am winning an auction?

To check the status of your bids, go to the "Bids Status" option in the Account tab in the menu bar. You can also check it from the auction listing, by clicking the "Click here for personalized list" botton. These are the possible bids statuses:

If you have already bid on the item:

You are on top
You are the current high bidder

If you have not yet bid on the item:

Make offer
This lot has zero bids. Bid now!

Outbid
You have been outbid. Increase your bid!

Else is winning
Another buyer(s) has bidded on this lot

If you are outbid, Philatino will send you an email so you can bid again in time.
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* How do I pay for my purchase?

Each seller will establish his terms and conditions in his Profile. There the seller will indicate, among other terms, the accepted methods of payment. It is very important to read the terms and conditions before you bid in any auction, because by bidding you agree to all the terms and conditions of the corresponding seller and of Philatino. Back to top

 

* How can I change my contact details or account information?

Go to the Account tab in the menu bar, select "Update profile" and make the necessary changes. Always try to keep your profile updated. You can also access your profile page clicking here. Back to top

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